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This article compiles answers to the most common questions about Ledger Recover.
Ledger Recover is an ID-based key recovery service that provides a backup for your Secret Recovery Phrase. If you lose or don't have access to your Secret Recovery Phrase, the service allows you to securely restore your private keys using a Ledger device.
Check out these resources: Ledger Recover resources
You're responsible for storing your Secret Recovery Phrase. While this setup makes you enjoy all the benefits of self-custody and complete control over your assets, it also makes you solely responsible for their protection. Ledger Recover is designed for users who want to add an enhanced layer of security in case their Secret Recovery Phrase is lost or when they can't access it.
In short, only you can access your wallet. When you subscribe to Ledger Recover, a pre-BIP39 version of your private key is encrypted, duplicated and divided into three fragments, with each fragment secured by a separate company—Coincover, Ledger and EscrowTech. Each of these encrypted fragments is useless on its own. When you want to get access to your wallet, 2 of the 3 parties will send fragments back to your Ledger device, reassembling them to build your private key.
No, it doesn't. Ledger Recover service follows the same principle as signing the transaction on a blockchain—securely and only with your permission. No access to your private key was made to enable Ledger Recover to work.
To better understand this, let's go back to the basics and see how hardware wallets—which can be described as signing devices—work.
Hardware wallets have two primary purposes: to safeguard your private key and sign transactions on the blockchain. To sign the transactions, wallets need to access your private key. They can't sign transactions otherwise.
Ledger devices protect your private key with a Secure Element, a technology that has been battle-tested and used in the finance industry for 30 years, from storing passwords and fingerprints to processing contactless payments.
Ledger's Operating System allows access to the private key stored within the Secure Element, but only after you manually approve and confirm it. To learn more about how the process works behind the scenes, read this explanation from Ledger's CTO Charles Guillemet and check out his interview about wallet security. For a technical explanation of how Ledger Recover operates, see Charles Guillemet's tweet.
In terms of security, there is no difference in having this part of the code in the operating system or not. In reality, it is up to the user to choose if they want to activate the feature or not. We have no doubt that implementing this feature in our firmware does not increase the threat model or the attack surface area.
Our OS implements plenty of cryptographic primitives. These primitives manipulate secrets. They all must be properly implemented and this is Ledger's job. Finally, our contract with users is that whenever the OS touches any secret, the user is prompted to give his consent.
For more information please read the Ledger Recover white paper.
To restore your keys, you need two out of three fragments that are securely kept by the three independent and trusted companies. If one of the companies holding a fragment shuts down, you will still be able to restore your keys until another trusted company replaces it.
Ledger Recover can restore your private keys to your device, but it can't provide you with your Secret Recovery Phrase. If you have any other physical/digital copies of your recovery sheet or Secret Recovery Phrase, it's your responsibility to secure them. Keep in mind that anyone who obtains your Secret Recovery Phrase can access your wallet.
Coincover provides the gold standard in digital asset security, addressing the most significant barrier to mainstream adoption: trust. If wallet access is lost, Coincover offers encrypted and military-grade storage for retrieving the key.
Ledger Recover is compatible with Ledger Stax, Ledger Flex, Ledger Nano X (through the Ledger Live desktop and mobile app) and with Ledger Nano S Plus (through the Ledger Live desktop app only).
⚠ Ledger Recover isn't compatible with Ledger Nano S.
Ledger Recover availability depends on the country in which your passport, national identity card, or driver's license was issued. Ledger Recover is currently available in the following countries:
Passport, national identity card, or driver's license: Canada, United States.
Passport or national identity card: Countries in the European Union, United Kingdom.
Passport: Argentina, Australia, Brazil, China, Colombia, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, New Zealand, Nigeria, Singapore, South Africa, Korea (Republic of), Switzerland, Taiwan, Thailand, Türkiye, Ukraine, United Arab Emirates, Vietnam.
We will be covering more countries and adding support for more documents. Stay tuned.
Currently, you can set up a backup for one Secret Recovery Phrase per subscription.
With Ledger Nano X, Ledger Flex, and Ledger Stax, Ledger Recover is available on the Ledger Live desktop and mobile app. With Ledger Nano S Plus, the service is available on desktop only.
Ledger Recover, provided by Coincover, is an ID-based key recovery service that provides a backup for your Secret Recovery Phrase, and is a dedicated service for individual consumers. It is not designed for use by enterprises, companies, businesses, or institutions and considering how it is set up, we advise against using it for organizations that often have specific governance needs.
Please contact Ledger Support for additional information. If you are an organisation, to learn more about B2B solutions that can help you manage your digital assets, we encourage you to explore Ledger Enterprise to discover tailored services that meet your organisation needs.
You can cancel your subscription anytime. Access your Ledger Recover subscription homepage in My Ledger tab, and navigate to Manage subscription → Delete Ledger Recover login. You will receive an email with a link to unsubscribe. Please ensure that you have your Secret Recovery Phrase before canceling your subscription.
You will have to go through additional identity checks and provide evidence of your identity change. We are working together with certified legal professionals that will support the investigation if necessary.
If you don't update your payment info and pay the subscription within 7 days, you won't be able to restore your private keys using Ledger Recover. If you don't regularize your payment within 3 months, your subscription will be suspended. After your subscription is suspended, you have 9 months to contact Ledger Recover Support and reactivate your subscription. You will need to pay an administration fee of 50 EUR along with any outstanding balance.
As long as you're subscribed to the service.
Simply get another Ledger device and follow the process to recover access to your wallet.
Visa and MasterCard. Payments are settled in the currency of your country of residence. For example, if you're based in the United States, you will pay in the US dollar. In the event of a rejected payment, please contact your bank directly. For any other issues related to credit card payments, reach out to Ledger Recover Support.
Ledger Recover uses ID verification because we believe in self-custody and individual autonomy. Unlike the full KYC process, ID verifications are less complicated and reveal only the necessary information.
Your identity details are collected by Ledger Recover ID verification service providers. Coincover and Ledger store an encrypted excerpt of this data. Only authorized third parties have access to it. To learn more about how we collect and use this information, please read our Privacy Policy.
You can find the Terms and Conditions here: Terms & Conditions
You can find more information in Coincover FAQs.
Ledger Recover, provided by Coincover, implements compliance measures to prevent transactions involving sanctioned countries, entities, and individuals. These compliance measures are in accordance with international laws and regulations enforced by authorities such as, but not limited to, the Office of Foreign Assets Control (OFAC) in the U.S., the Council of the European Union, and the United Nations.
During the onboarding or the recovery process for Ledger Recover, Coincover uses a third-party identity verification provider which checks compliance with these international sanctions. If these checks identify that your location or identity falls under applicable sanctions, onboarding or any recovery attempt will be blocked.
What this means for your funds: Ledger Recover does not hold custody of funds. If your onboarding or recovery is blocked, it simply means you cannot complete the process to access Ledger Recover services at this time. As a reminder, Ledger Recover is an optional, opt-in paid subscription service provided by Coincover.
What to do if you believe this is an error: If you believe that your onboarding or recovery was blocked incorrectly, please contact the Ledger Recover Support team for assistance.
Ledger Recover, provided by Coincover, conducts ongoing compliance checks against international sanctions lists, including those enforced by authorities such as, but not limited to, the Office of Foreign Assets Control (OFAC) in the U.S., the Council of the European Union, and the United Nations. Sanctions are updated regularly, and these checks ensure continuous adherence to legal obligations. If an active subscription is identified as falling under applicable sanctions, it must be canceled to comply with these regulations.
To ensure continuous adherence to these legal obligations, Coincover conducts ongoing compliance checks, sometimes referred to as "spot checks," on active subscriptions. Sanctions lists and regulations are updated regularly, and these periodic reviews are necessary to identify any subscriptions that may subsequently fall under newly imposed or updated sanctions. If your active subscription is identified through these checks as being under applicable sanctions, we are legally required to cancel it.
Ledger Recover does not hold custody of funds. If your active subscription is cancelled due to a compliance check, it simply means that you can no longer access the Ledger Recover service. As a reminder, Ledger Recover is an optional, opt-in paid subscription service provided by Coincover.
If you believe that your active Ledger Recover subscription was cancelled incorrectly, please contact the Ledger Recover support team for assistance.